JBA Customer Relations Center is managed by the JBA for any kind of consultation or inquiry regarding banks, and for receiving opinions or complaints about banks. Consultations or inquiries are free of charge.
About RBS Group - Japanese Bankers Association (JBA)
Customer Relations Center
In addition, if a customer complaint is not resolved by the JBA Customer Relations Center within 2 months after receipt, then a customer may escalate the complaint to the ‘Arbitration Committee’. Please ask the JBA Customer Relations Center for more details.
| Telephone no | 0570-017109 or 03-5252-3772 |
| Reception - Day |
Monday through Friday (except National Holiday and Bank Holiday) 9:00AM to 5:00PM |
*Japanese Bankers Association (JBA) is the designated Institution for Financial Alternative Dispute Resolution (ADR) under the Japanese Banking Act and Norinchukin Bank Act.
RBS News
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RBS introduces commodity index product for retail investors in Australia
Published 03 Aug 2011 at 13:17 by media
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RBS appoints Alberto Gallo as Senior European Credit Strategist
Published 25 Jul 2011 at 12:55 by media
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RBS appoints Bill Gates Head of Loan Syndicate, Americas
Published 14 Jul 2011 at 12:49 by media
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