RBS Securities Japan Limited

As RBS acquired NatWest Group in 2000 and their business of Greenwich NatWest Securities Japan, RBS Securities Japan Limited started its operation in March 2001.


  • Group Legal Structure as of 31 December 2015

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Company Name           RBS Securities Japan Limited
Representatives Kenji Yamamoto, President
Representative in Japan
Start of Operation 1 October 1986
Registration Financial Instruments Firm:
Kanto Financial Bureau (Kin-sho) No. 202
Membership Japan Securities Dealers Association
The Type II Financial Instruments Firms Association

How to complaints

We use complaints data to identify and correct causes of complaints to improve our products, processes, systems, services, and policies. We also treat complaints as a valuable insight into our customers' wants and needs. Please feel free to contact your Account Manager whenever you have anything to tell us about our services. Our Compliance Department is always available to ensure that your complaints are dealt with promptly, consistently and in a fair and transparent way. Please let us know if you feel uncomfortable with the way we handle your complaints.  (Please refer to the attached Flow diagram for complaints handling)

Designated ADR Organization

(Type-1 Financial Instruments Business)

We have signed an agreement with the Financial Instruments Mediation Center (FINMAC) with respect to the use of dispute resolution procedures provided by FINMAC which is a Designated Dispute Resolution Organization under the Financial Instruments and Exchange Act.

FINMAC (Financial Instruments Mediation Assistance Center)

Tel: 0120-64-5005 (toll free) (9:00 - 17:00 on Mon. - Fri. excluding holidays)

Address:  2-1-13, Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025

Dispute Resolutions

(Type-2 Financial Instruments Business)

When a dispute with customer arises in relation to the type-2 financial instruments business, we utilize mediation services rendered by the Type II Financial Instruments Firms Association for other products (the association contracts out the services to FINMAC).

Designated ADR Organization

(Money Lending Business)

Japan Financial Services Association

Tel: 0570-051-051 (toll free) (9:0 - 17:30 on Mon. - Fri. excluding holidays)

Address:  3-19-15, Takanawa, Minato-ku, Tokyo 108-0074

Address Shin-Marunouchi Center Building,
1-6-2 Marunouchi, Chiyoda-ku, Tokyo 100-0005
Telephone +81 3 6266 3500