Solicitation Policy
When soliciting customers for entering into transactions in financial products, The Royal Bank of Scotland plc Tokyo Branch will endeavor to protect the interest of customers in compliance with the policy set forth below.
1. Matters that require consideration in light of knowledge, experience, financial conditions and objects of concluding the contract for financial product
- We will conduct solicitation activities that suit the customer's intention and actual conditions by gaining a good grasp of the customer's knowledge, experience, financial conditions and objects of concluding the contract for financial product.
- We will recommend a product which we consider suitable for a customer in light of the customer's knowledge, experience, financial condition and the objects of concluding the contract.
- When recommending a product, we will provide an adequate explanation about the product and associated risks, in light of the customer's knowledge, experience, financial condition and the objects of concluding the contract.
2. Matters that require consideration for persons being solicited regarding the method and hours of solicitations
- In conducting solicitation activities, we are committed to a customer-oriented approach and compliance with laws and regulations so as to maintain customers' trust.
- We will conduct solicitation activities in compliance with all applicable laws and regulations and based on reasonable grounds.
- We will not make visits and calls at hours which cause nuisance to customers. If you suffer any inconvenience, please inform your RBS representative.
3. Other matters for ensuing appropriate solicitation
- We provide sufficient training to our officers and employees in order to prevent inappropriate solicitation activities. If you have any suggestions or comments, please contact Compliance Department on 03-6266-3000.
- In order to meet customer confidence and expectations, our officers and employees will endeavor to acquire knowledge and skills and improve their expertise through continuous study.
- We will endeavor to enhance our internal control system to ensure appropriate solicitation in compliance with the Banking Law, Financial Products Sales Law, Financial Instruments and Exchange Law and other relevant laws and regulations.
- We will provide customers with sufficient information in order that they can enter into transactions upon their own judgments and responsibilities.
