Privacy Policy
Last revised on 13 January 2011
The Royal Bank of Scotland plc Tokyo Branch ("Branch") is committed to compliance with the Personal Information Protection Law ("Law") and other relevant laws and regulations. The Branch hereby declares that we will protect customers' personal information which comes into our possession, in accordance with the policy set forth below.
1. Purpose of Use of Personal Information
The Branch will use customers' personal information to the extent necessary to achieve the purposes specified below in regard to the business specified below:
[Business]
- Banking business (deposits, money transfers, exchanges, loans, foreign exchanges) and other business auxiliary to banking business;
- Registered Financial Institution Business (securities related business, securities intermediation, derivatives transactions and other business in which banks are permitted to engage by laws) and other business auxiliary to Registered Financial Institution Business; and
- Other businesses in which banks are permitted to engage and business auxiliary to these (including businesses that may be permitted in the future.)
- To identify a customer pursuant to applicable laws and regulations;
- To fulfil our legal obligations and to exercise our rights through contractual binding agreements with a customer or under the provisions of the law;
- To manage continuing transactions such as maturity controls for deposits and loans;
- To make decisions on the adequacy of providing financial products/services to a customer including suitability assessment;
- To administer cancellation of transactions and other related operations for cancelled transactions;
- To provide information on the products and services offered by the Branch;
- To carry out transactions with customers in an appropriate and smooth manner.
The Branch will not use customers' personal information for any purpose other than those specified above, unless otherwise provided by the Law or unless we have obtained prior consent from customers.
2. The Branch will obtain personal information in a fair and lawful manner.
As well as by requesting customers to complete an application form or to present their ID documents, the Branch may collect personal information through contacts by mail, phone, and fax, etc., provided that these electronic devices are appropriately secured.
As a rule, the Branch does not collect sensitive information on individuals (i.e. political or religious belief, moral principles, race and other ethnic information, family origin, domicile of origin, medical and sexual information, and criminal history). Any sensitive information stated on a copy of official ID documents such as domicile of origin will be blacked out before filing.
3. The Branch will not provide personal information to third parties without prior consent of relevant individuals, unless otherwise provided by the Law,
4. The Branch will endeavour to keep customers' personal information accurate and up-to-date, and take all reasonable precautions, including countermeasures against computer virus and unauthorized access, to protect personal information from loss, damages, and leakage.
The Branch will appropriately oversee its outsourcing contractors that handle Personal Information.
5. Where an individual requests the Branch to disclose, amend, or stop using the personal information held by the Branch about the individual, the following procedures will apply:
- The request for disclosure, etc. of personal information must be made in writing to Compliance Department (see below contact details);
- The Branch will verify the applicant's identification by requesting to submit appropriate identification materials such as those required under the law;
- Please be advised that actual costs (for copying, postage, etc.) may be charged for disclosure, etc.
6. Please address any inquiries or complaints on the handling of personal information by the Branch to:
Compliance Department
The Royal Bank of Scotland plc Tokyo Branch
Shin-Marunouchi Centre Building,
Marunouchi 1-6-2, Chiyoda-ku,
Tokyo 100-0005
Telephone: (03) 6266-3000
Reception hours: 9:00 a.m. to 5:00 p.m. on bank business days.
7. The Branch is a member of the All Banks Personal Data Protection Council, which is an Authorized Personal Information Protection Body. The Council handles complaints and consultation on the handling of personal information by its member banks.
URL: http://www.abpdpc.gr.jp/
Telephone: (03) 5252-170
8. Joint use of personal data
The Branch will jointly use customers’ personal data as follows:
(1) Joint use of personal data among group companies
Purpose of joint use
- To identify a customer pursuant to applicable laws and regulations;
- To provide comprehensive financial services offered by RBS Group
- To implement the group framework for compliance, risk management, internal audits and other internal controls
- To coordinate management and oversight activities among group companies.
Items of personal data to be jointly used
- Name and address
- Place of work and address
- Business title
- Contact details (phone number, fax number, and email address)
- Account information
- Transaction details
- Other items required to achieve the purposes specified above
The parties that jointly use personal data:
The Royal Bank of Scotland Group plc and its subsidiaries
The party that is responsible for the management of personal data
The Royal Bank of Scotland plc Tokyo Branch (‘Branch”)
(2) Joint use of information on dishonoured notes and cheques
Purpose of joint use:
To secure smooth distribution of notes and cheques and to allow financial institutions to make judgements on their credit transactions.
Items of personal data to be jointly used:
Name of the relevant drawer (in case of a corporation, its name, name of representative …… to which the relevant clearing house belongs.
The parties that jointly use personal data:
Each local clearing house, financial institutions …. … in each local bankers association).
A list of co-users may be found on the website of Japanese Bankers Association.
The party that is responsible for the management of personal data:
Bankers association owing the clearing house of which the paying bank (or Branch) of the dishonoured note/cheque is a member.
9. This Policy may be revised from time to time due to changes in applicable laws and regulations and other reasons. The latest version will be available to the public at the Branch office or on the website of the Branch.
